Overview
Built an internal QA automation using Microsoft 365 tools to collect form responses, store structured records, calculate quality scores, update a shared reporting document, and feed dashboard-ready data into a BI workflow.
Challenge
Quality assurance teams needed a more consistent way to collect evaluation responses, calculate scores, organize records, and prepare reporting data without relying on scattered manual updates.
Solution
An internal QA automation was built using Microsoft 365 tools to capture form responses, store structured records, calculate quality scores, update a shared reporting document, and prepare clean data for a BI dashboard workflow.
Outcome
The automation improved reporting accuracy, reduced repetitive manual work, and gave leadership a more reliable view of QA performance through structured, dashboard-ready data.